Flexible working


Flexible working is an excellent way to both recruit and retain staff and support them to create a better work/life balance.

In this section of our retention hub you will find things to consider when looking at flexible working in your organisation. This includes examples of good practice in the NHS, our own resources we have published to support you as well as links to NHS Improvement resources and external points of interest. It is our aim that these tools and resources will better equip your organisation's flexible working offer to staff.

Our Improving staff retention: Flexible working guide has been designed to help you improve the flexible working offer in your organisation.

The guide looks at

- How to build a business case for flexible working

- Best practice examples from NHS trusts

- Practical tips and resources to help you implement flexible working successfully

Trust examples and case studies 

West Midlands Ambulance Service NHS Foundation Trust has committed to providing flexible opportunities which allow staff to balance their professional and home life commitments.

Flexible retirement and retire and return - a guide for staff and managers. This tool, created by the retention and engagement team at Southend University NHS Foundation Trust, is designed to answer questions staff and managers may have regarding retirement.

Essex Partnership University NHS Foundation Trust - flexible working guide. This guide showcases the trust's approach to flexible working, detailing the different types of good flexible working polices and arrangements to support staff.

Tools and resources

Flexible retirement options - a quick guide for employers. This factsheet details the retirement flexibilities available to staff in the NHS Pension Scheme and how they can be applied in your organisation.

E-rostering systems support flexible working by balancing staff's preferred working patterns with the needs of the ward. Find out the different ways trusts have implemented it  

Timewise - Flexible working in the NHS: the case for action. A report on current flexible working practice in the NHS, and how a fresh approach could alleviate the staffing crisis.

Improving Nurses’ Work-life Balance. A report from Timewise providing insights from a team-based rostering pilot carried out with 240 nurses, in seven wards in three hospitals.

CIPD - Flexible working. This flexible working resource includes questions and answers, podcasts and research to help you identify and determine the right approach for your organisation.  

Flexible working webinar

On January 10, NHS Employers hosted a webinar on flexible working. You can view the webinar below or download a copy of the slide pack.


Improving staff retention: flexible working from NHS Employers on Vimeo.


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