Supporting new starters and newly qualified staff


A new starter's experience in the first six months at an organisation impacts on whether they stay for the long term, making this a crucial period in terms of retaining staff.

In this section you will find a number of resources to help develop or refine your approach to supporting new starters. It includes examples of good practice in the NHS, our own resources we have published to support you as well as links to NHS Improvement resources and external points of interest.

Our Improving staff retention: Key conversations to have with your staff guide has been developed to support you to use the conversations you have with your staff as a way of improving retention. The guide provides:

  • Practical examples and suggestions for key conversations to have with your staff, throughout the employee life cycle.
  • Good practice case studies from NHS trusts
  • Top tips for stay and exit conversations.

Trust examples and case studies

Cambridge University Hospitals NHS Foundation Trust shares how it committed to supporting new starters in the workplace.

East Kent Hospitals University NHS Foundation Trust improved new starter turnover by revising the on-boarding experience for new starters.

The Mid Yorkshire Hospital NHS Trust has produced a video on the work they are doing on supporting their new starters.

Tools and resources

What are nurses looking for?  Find out what nurses look for when applying for a new role in our infographic. Using data collected from student and practice nurses, the visual offers tips to attract the best talent to your team and what makes them stay.

Streamlining the new-starter process. A new guide to streamlining the induction process aims to support the transfer of training records for new starters. Take a look at best practice, checklists and guidance to help you reduce unnecessary paperwork and avoid repeating training. 

CIPD - Induction. This factsheet explores the induction process for both the employer and employee, with tips on what to include and what to avoid to help you plan your own process.

Key conversations webinar

On 7 March 2019 NHS Employers hosted a webinar looking at the key conversations to have with staff as a way to boost retention. The webinar looks at the evidence behind the impact these conversations with staff can have on retention and explores different approaches used in the NHS. Watch a recording of the webinar below and download the slide deck.

Key conversations to have with staff as a way to boost retention from NHS Employers on Vimeo.

Why Register?

Great reasons to register with NHS Employers

  • A personalised website
    Manage your profile and select topics of interest to you
  • Access your dashboard
    Bookmark useful content to help you quickly find what you're looking for
  • Get involved
    Contribute to our Talking Points discussions, comment on and rate our webpages
  • Keep up to date
    Receive the latest newsletters and media summaries

Log In