NHS Employers

Staff engagement

Organisation chart

The overall score for staff engagement remained at 7.04 for 2020 with a small improvement in staff who would recommend their organisation as a place to work. 

It is clear in the survey results that COVID-19 has had a huge impact on staff engagement which is reflected in the results. 

The number of staff who: 

  • are enthusiastic about their job has decreased by 1.8 per cent
  • feel that time at work passes quickly has decreased by 1.3 per cent
  • look forward to going to work has decreased by 0.8 per cent 
  • feel able to make suggestions to improve the work of their team or department has decreased by 1 per cent 
  • feel they can make improvements happen in their area of work has decreased by 0.7 per cent 
  • frequently show initiative in their role has decreased by 0.8 per cent. 

Overall the survey results indicate that the experiences of frontline staff were more adversely affected by the pandemic. This is demonstrated in scores being: 

  • lower for staff who have worked in a COVID-19 specific ward 
  • lower for those who have been redeployed due to COVID-19. 

There were, however, still positive trends in the staff engagement section. These include: 

  • 79.5 per cent of staff agreed that the care of patients/service users is their organisation's top priority  
  • 74.2 per cent of staff said that if a friend or a relative needed treatment they would be happy with the standard of care provided by their organisation 
  • 66.8 per cent of staff would recommend their organisation as a place to work.

Staff who worked on a COVID-19 ward, who were redeployed because of COVID-19 or who were required to work remotely were less likely to recommend their organisation as a place to work.

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