Case studies and resources


Find out what NHS organisations are doing to positively impact patient care by investing in end-of-life care training in our below case studies and resources. 


In this video on end-of-life care training filmed with Salford Royal NHS Foundation Trust and Broughton House you'll see how teams work collaboratively to deliver end-of-life care training to staff across organisational boundaries, and why this is important. It also looks at the benefits to staff, and how training increases their skills, knowledge and confidence to provide high quality patient care. View the transcript for the video


How education and training can improve patient care webinar- listen again to guest speakers who share their knowledge and experience of end-of-life care and how organisations are improving this care for patients through education and training of staff. 

Top tips

This top tips guidance has been collated though conversations with NHS organisations about how you can engage your board, end-of-life care facilitators, line managers and generalist staff to prioritise end-of-life care training. 

Case studies 

Tailored end-of-life care training shares how Leeds Teaching Hospitals NHS Trust has improved the skills and confidence of staff in:

  • symptom management for patients
  • facilitating end-of-life care at home
  • recognition of end of life
  • knowledge of community services. 

Raising the profile of end-of-life care tells how Shrewsbury and Telford Hospital NHS Trust raised awareness of end-of-life care and thereby:  

  • increased skills, knowledge and understanding
  • provided individualised end-of-life care for patients
  • raised awareness of the importance of talking about end-of-life care
  • allowed staff of all levels to have open conversations in an informal setting. 

A flexible approach to end-of-life care shows how Kent Community Health NHS Trust offered training across dispersed locations to enhance the knowledge of staff and deliver better care to patients. The trust:

  • saw improvements in the end-of-life care being delivered to patients
  • increased staff confidence in having end-of-life care conversations 
  • ran more than 850 training sessions for staff. 

Making end-of-life care training mandatory from Worcestershire Acute Hospitals NHS Trust tells how its end-of-life care facilitators:

  • improved quality of communications in end-of-life care from 90 per cent to 96 per cent from April 2011 to April 2016 
  • significantly reduced hospital readmissions.

Making staff experts in end-of-life care explains how Salford Royal NHS Foundation Trust improved education and learning by:

  • role modelling on the wards to gain knowledge, skills and confidence to deliver end-of-life care
  • committing to making high quality care an everyday part of their care 
  • cross working with peers to up skill themselves.


A national framework for local action on end-of-life care - Great strides have been made to recognise palliative and end-of-life care as an important area of healthcare, but more needs to be done. Here, Prof Bee Wee sheds some light on a new framework to make a big difference to people’s final days. 

The question at the forefront of my mind is always, what if it were me? - In this blog, Dr Fiona Hicks asks what would your priorities be if you knew you had a few months to live? 

Latest Tweets

Latest Blog Post

Why I am attending the 2019 Reward in the NHS event

11 / 4 / 2019 Midday

Nicola Ward, HR and OD project manager at Central and North West London NHS Foundation Trust, shares why she is attending the 2019 Reward in the NHS event

Why Register?

Great reasons to register with NHS Employers

  • A personalised website
    Manage your profile and select topics of interest to you
  • Access your dashboard
    Bookmark useful content to help you quickly find what you're looking for
  • Get involved
    Contribute to our Talking Points discussions, comment on and rate our webpages
  • Keep up to date
    Receive the latest newsletters and media summaries

Log In