Draw the line - managers' toolkit for raising concerns

Draw the Line

Our 'Draw the line' resources were devised in 2017 as part of a campaign run alongside NHS England. They are not being updated, although you may find that the resources linked below remain relevant and useful. 

These resources help facilitate engagement between managers and the board, senior teams, wider management teams and staff about the importance of raising concerns. They highlight some key considerations for managers when they are dealing with concerns raised by staff, and showcase different approaches undertaken by other NHS organisations.  

The extensive research and engagement we carried during development demonstrated that there are differing levels of understanding across the NHS about how to raise and escalate a concern. Managers told us that they need more support and practical guidance to help them deal with concerns raised by staff, and that they need support to improve engagement with their boards and senior teams on this issue.

The campaign was designed to support, guide and empower managers to have open conversations about raising concerns at a local level.

Endorsements

"Nurses, midwives and other care staff are very well placed to know when the quality of services and patient care need to improve. The Freedom to Speak Up report calls for better support for those who raise legitimate concerns. The report also calls for changes to be made system-wide to help foster a healthy, open, no blame culture where staff feel empowered to speak up, know that they will be listened to, and issues raised are acted on. The report prompts the need for urgent action based on learning and reflection to embed a culture of openness and transparency. I believe that the new resources of the staff facing ‘Draw the line’ campaign being delivered by NHS Employers help to address this need. The campaign is part of a wider programme of work from the Compassion in Practice strategy." Jane Cummings, Chief Nursing Officer England

"The self-assessment tool is a really good barometer for employers to check how they are progressing with their whistleblowing arrangements. We are planning to use it as part of a review of our current approach to whistleblowing. I also think that this will be a great tool to include in the report for the next staff survey, linked to the local whistleblowing questions we include." Barry Mortimer, Senior HR Advisor, Calderdale & Huddersfield Foundation Trust 

"This resource will be a valuable aid for staff and managers where there are concerns that affect patient safety. Staff raising concerns should be supported at all times." Lorraine Wright, Communities of Excellence, Digital Expert NHS England

Campaign resources

Manager's guide to raising (whistleblowing) concerns

Our manager's guide for raising (whistleblowing) concerns provides clarity on the role of a manager when a concern is raised, tips for handling concerns positively, the benefits of effective staff engagement and signposts where to go for further support.

Other raising concerns tools and resources

NHS Employers has a suite of existing resources to support employers with raising concerns. Visit our dedicated tools and resources section where you will find a model process flowchart, downloadable posters, guidance and shared learning examples. Other useful resources can be found by visiting our Improving staff experience section.

Latest Tweets

Latest Blog Post

Tapping into the lived experience of BME staff

15 / 5 / 2019 7.30am

Dr Habib Naqvi reflects on the links between the Workorce Race Equality Standard, workforce representation, staff engagement and patient satisfaction.

Why Register?

Great reasons to register with NHS Employers

  • A personalised website
    Manage your profile and select topics of interest to you
  • Access your dashboard
    Bookmark useful content to help you quickly find what you're looking for
  • Get involved
    Contribute to our Talking Points discussions, comment on and rate our webpages
  • Keep up to date
    Receive the latest newsletters and media summaries

Log In