Artificial intelligence for the NHS workforce

Artificial intelligence (AI) has the potential to simplify process and support workforce supply, this hub will support you to make the most of it.
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This hub brings together our content on artificial intelligence (AI) and robotic process automation (RPA), providing case studies, advice and guidance to help you understand the opportunities, risks and considerations involved in adopting these technologies.

NHS organisations are already adopting AI and RPA in meaningful ways, including improving recruitment journeys and enhancing temporary staffing processes.  

AI and RPA - understanding the difference

AI is data driven - it is intended to simulate human intelligence, learning and decision making, using data, algorithms and feedback loops. AI bots use machine learning to recognise patterns in data, in particular unstructured data, and learn over time.

RPA is process driven - it is solely for replicating human-directed tasks. RPA bots automate repetitive, rule-based tasks (like data entry or recruitment tasks) and can follow only processes defined by the end user.

Artificial intelligence (AI)

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Advice from the Job Evaluation Group advice on the use of AI

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Guidance on the use of artificial intelligence in candidate applications
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Guidance and tips on virtual recruitment and the use of AI in interviews
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Case study on using AI to transform wound care in the community

Robotic process automation (RPA)

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Case study on using intelligent automation to transform recruitment processes

Read how Kent Community Health NHS Foundation Trust has transformed their recruitment processes with the use of intelligent automation.

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Case study on robotic process automation in recruitment

Royal Free London NHS Foundation Trust improved its staff and candidate experience through automating parts of its recruitment process.

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Blog on the value of robotic process automation in NHS recruitment

How automated systems have improved recruitment services in the NHS across North Central London.

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Case study on using robotic process automation to enhance the experience of staff bank

Learn how Northumbria Healthcare is using an automated system to manage and maintain their bank workforce.

Content from our partners

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Guidance for designing, delivering and sustaining RPA within the NHS

NHS England has developed a national how-to guide to support effective and safe adoption of RPA.

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CIPR AI in the workplace hub

CIPD has produced a series of content providing insights and resources to help combat key challenges and discover potential opportunities around AI adoption, governance and skills development.

Stay up to date

Our bulletins regularly feature up to date news and insights from organisations who are using AI and RPA to support their processes.

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