Change in action
Against the backdrop of a challenging and ever changing environment we share tools and resources to support employers to manage and maintain excellence in staff experience, so our teams stay and thrive.
In our workshop recordings and case studies, colleagues and experts share their insights and initiatives and offer solutions on how we can collectively deliver bold transformational action to support staff experience, and make sustainable change a reality.
Find out more and consider if any of the initiatives could be implemented into your organisation.
Take a look at our infographic incorporating nine steps (based on Kotter's steps for change) to help you to make culture change in your organisation.
Our workshops
In this workshop, Jane Keep, Head of Staff Experience, University College London Hospitals NHS Foundation Trust shares how her trust was able to maintain and sustain excellent staff experience outcomes resulting in measurable improvements in retention and workforce wellbeing.
Cheryl Samuels, People and Culture Director, Evelina London (Guys and St. Thomas Trust) and Personnel Today Awards 2025 finalist and HR Business Partner Clare Ridout talk about Evelina London’s culture change journey, including their award-nominated initiative that has strengthened engagement, widened equitable access, and built a fairer, more inclusive approach to flexibility. This is a chance to hear first-hand how leadership, strategy, and lived values can come together to create modern ways of working that work for everyone.
Rebecca Patel, Associate Director of Health, Safety, and Wellbeing at University Hospitals of Derby and Burton, discusses how the organisation developed a preventative approach to support wellbeing in the workplace. Learn about the tools and approaches that UHDB has used to tackle health inequalities and the wider determinants of Public Health, and more importantly, taken a person-centred approach to tackle the key wellbeing issues that make the biggest difference to the workforce and organisations.
In this workshop Carly Telford, Assistant Director, NHS Employers - Do OD and Colette Fretton, Coach and Leadership Development Specialist, NHS South, Central and West Commissioning Support Unit talk about empowering staff experience professionals to lead change through practical OD tools and personal insight. This session is framed around an adaptive leadership model, exploring how to shift mindsets, embed staff experience and build expertise as agents of change.
Shared learning and useful resources
The Wellbeing and Attendance Management Policy Implementation Toolkit
This toolkit developed by the Northern Care Alliance, Tameside and Glossop Integrated Care NHS Foundation Trust and UNISON in partnership with the NHS North West Leadership Academy, has been designed to support any organisation that wants to implement a holistic person-centred wellbeing and attendance management policy.
In recognition of a standout example of partnership working the trust were awarded the 2025 HPMA partnership working award for the work done to support staff to stay healthy and well.
Imperial College Healthcare NHS Trust implement innovative flexible working to combat escalating demand on services
A truly innovative case study showcasing a flexible working initiative has recently been successfully rolled out at Imperial College Healthcare NHS Trust.
Philip Gregory and Matthew Buck who are leading the work at Imperial told us they are the first trust to enable diagnostic radiographers to work from home, through a remote scanning pilot.
Over 700 outpatients have benefited from the service, which runs Monday to Friday from 4pm to midnight.
The initiative has opened up avenues for flexible working for traditionally in-person job roles like radiography, and the trust are keen to raise awareness of it as an initiative other trusts may wish to consider implementing.
Read the full case study.
Featured resources
If you have an example of an initiative which is making a measurable positive impact on staff experience outcomes in your organisation please share by emailing staffexperience@nhsemployers.org