Change in action
Our 2024 annual staff experience conference brought together NHS professionals working in health and wellbeing, staff experience and staff engagement. At conference delegates explored how we work collectively to create the conditions for culture change and transform staff experience outcomes.
Numerous examples of change in action, initiatives done, delivered and achieving real culture change within NHS organisations were highlighted by speakers and delegates.
Some of the initiatives are shared below; a making culture change stick infographic, workshops with supporting slides, a filmed case study from Warrington and Halton Teaching Hospital, a pilot initiative from Imperial College Healthcare NHS Trust and a Wellbeing and Attendance Management Policy Implementation Toolkit, along with other useful resources to support you to action culture change.
Find out more below and consider if any of the initiatives could be implemented into your organisation.
Take a look at our infographic incorporating nine steps (based on Kotter's steps for change) to help you to make culture change in your organisation.
Our workshops
OD supports organisations and systems to make a positive impact on organisational cultures. In this interactive workshop Dr Carly Telford, Assistant Director (DoOD), NHS Employers and Suzanne Douglas, Senior System Lead, NHS North West Leadership Academy explore OD techniques and methodologies that can be used to effectively deliver culture change.
Download the slides from the workshop
A compassionate, supportive culture is central to good workforce wellbeing. In this interactive session Gareth Beck, Health and Wellbeing Lead, Manchester University NHS Foundation Trust explores how you can nurture and maintain cultures where wellbeing is everyone’s business.
Learning from staff engagement approaches, Steven Weeks, Staff Engagement Policy Manager, NHS Employers invites Rob Fordham, Head of Staff Experience, East Kent Hospitals University NHS Foundation Trust to share the latest evidence on what drives staff engagement and explore how it can contribute to improvements in productivity and quality.
In this session Dr Jayne Chidgey-Clark, National Guardian for the NHS chats with Cathi Shovlin, Chief People Officer, University Hospitals Birmingham about the impact a culture that supports speaking and listening up has on staff experience, culture and patient care; with a focus on making it a strategic priority for overall improvement.
Shared learning and useful resources
The Wellbeing and Attendance Management Policy Implementation Toolkit
This toolkit developed by the Northern Care Alliance, Tameside and Glossop Integrated Care NHS Foundation Trust and UNISON in partnership with the NHS North West Leadership Academy, has been designed to support any organisation that wants to implement a holistic person-centred wellbeing and attendance management policy.
A short story from Imperial College Healthcare NHS Trust
A truly innovative case study showcasing a flexible working initiative has recently been successfully rolled out at Imperial College Healthcare NHS Trust.
Philip Gregory and Matthew Buck who are leading the work at Imperial told us they are the first trust to enable diagnostic radiographers to work from home, through a remote scanning pilot.
Over 700 outpatients have benefited from the service, which runs Monday to Friday from 4pm to midnight.
The initiative has opened up avenues for flexible working for traditionally in-person job roles like radiography, and the trust are keen to raise awareness of it as an initiative other trusts may wish to consider implementing.
We will publish a full case study from Imperial in the near future. In the meantime if you want to know more email philip.gregory5@nhs.net
Featured resources
If you have an example of an initiative which is making a measurable positive impact on staff experience outcomes in your organisation please share by emailing staffexperience@nhsemployers.org