Support available for NHS staff

health, safety, wellbeing

Supporting your staff is now more important than ever.  Below you will find resources, offers and toolkits that may help yourself and your staff during this time.

Discounts for NHS and social care workers

We have compiled a list of national discounts and priority shopping times available for NHS staff. NHS England has also compiled a list which includes both national and regional offers. 

 

National wellbeing support

NHS England and NHS Improvement is offering NHS staff free access to psychological and practical support. This includes:

  • A free wellbeing support helpline 0300 131 7000 available from 7am – 11pm seven days a week, providing confidential listening from trained professionals and specialist advice, including coaching, bereavement care, mental health and financial help. 
  • A 24/7 text alternative to the above helpline - simply text FRONTLINE to 85258.
  • An online portal with peer-to-peer, team and personal resilience support.
  • A bereavement and loss support line 0300 303 4434 available from 7am -11pm 
  • #Caring4NHSpeople wellbeing webinars. These are designed for people in workforce, occupational health, organisational development, leadership, trade union support or any other area that is supporting the wellbeing of our NHS people during and following the COVID-19 response.
     

Online support hubs, sessions and apps

Headspace is a science-backed app in mindfulness and meditation, providing unique tools and resources to help reduce stress, build resilience, and aid better sleep. 

Free access is available to all NHS staff with an NHS email address until 31 December 2020 and is active now. 

How NHS staff can get access:

  • Go to https://www.headspace.com/nhs for NHS staff to access, with the option to select clinical or non-clinical staff to start enrolling.
  • You will need to use your NHS email address to sign up.
  • Access their FAQs and support for more information.

Unmind is a mental health platform that empowers staff to proactively improve their mental wellbeing. Using scientifically-backed assessments, tools and training you can measure and manage your personal mental health needs, including digital programmes designed to help with stress, sleep, coping, connection, fulfillment and nutrition.

The team at Unmind are offering free access to NHS staff until the end of December 2020, which is active now.

How NHS staff can get access:

  • Go to nhs.unmind.com/signup
  • Sign up with your NHS email address
  • Download the Unmind app from your appstore - your organisation name is NHS.
  • If you do not see your NHS email domain or have another support query, please visit the FAQs and support for more information

Sleepio and Daylight (developed by Big Health)
Sleepio is a clinically-evidenced sleep improvement programme that is fully automated and highly personalised, using cognitive behavioural techniques to help improve poor sleep. 

Daylight is a smartphone-based app that provides help to people experiencing symptoms of worry and anxiety, using evidence-based cognitive behavioural techniques, voice, and animation.

Free access to both Sleepio and Daylight is active now until 31 December 2020. This includes staff working in the NHS who do not currently have an NHS email address, such as medical students and former staff returning to the workforce.

How to access Sleepio:

  • Click on the following link on your laptop or desktop computer: http://sleepio.com/nhs-staff
  • Sign up for an account using your name and email address
  • Click ‘Personalise Sleepio’.
  • Get started.

How to access Daylight:

  • Click on the following link: http://trydaylight.com/nhs-staff
  • Answer a few short questions to tailor the programme to you.
  • Sign up for an account using your name and email address.
  • Download the Daylight smartphone app (search ‘Daylight - Worry Less’ on both iPhone and Android).
  • Get started.

For technical support please contact hello@sleepio.com and hello@trydaylight.com 

SilverCloud Health is a leading digital mental health company offering free wellbeing support for all NHS staff and their families.

How NHS staff and their families can get access:

Stay Alive

NHS and social care staff have free access to the Stay Alive appwhich aims to provide help to people with existing mental health concerns, suicidal thoughts, and those struggling in self isolation. It provides information to help colleagues stay safe, including advice for people concerned about someone else who may be considering suicide.

Available for free through the App Store and Google Play, the app is fully functional for offline use once downloaded. Users also have the option to create a profile to synchronise their data for use with the online version.

The Care Workforce

This single digital hub for social care workers will have access to relevant updates, guidance, support and discounts. It will provide:

  • the latest guidance, wellbeing support and advice needed to protect themselves from COVID-19 and keep themselves well
  • access to learning resources on infection control as well as practical advice and support for mental wellbeing
  • offers available to NHS and social care staff

It is available for anyone working in social care in England and can be downloaded from the Apple App Store and Google Play Store, as well as being accessible online.

Leadership circles

NHS England and NHS Improvement has launched Leadership circles, which offer time and a reflective space specifically for those with a responsibility for managing others. The circles are:

  • short, themed and interactive online sessions based on 10 evidence-based principles for leading compassionately during COVID-19
  • a multi-disciplinary, interactive space for people managers at all levels to come together, share their experiences and be heard
  • draw on practices including Schwartz Rounds and care circles often used by clinicians
  • signpost to evidence-based guidance, tools, coaching, and mentoring support to line managers and leaders.

Register here to secure your place. For more information or support, contact: england.covid19managerssupport@nhs.net

 

Beat COVID: Get Prepared

Get prepared is an online campaign designed to help healthcare workers keep a healthy mind and body during the COVID-19 pandemic. The content is regularly updated and includes mindfulness, home workouts, yoga, sleep tips and nutrition advice, all geared towards quarantine and COVID related issues. Contributors include frontline staff who have kindly volunteered their time, and members of the British Medical Association.  

Bridge4 Exercise with Physios

Access free live online classes, via Zoom, to help everyone exercise during this difficult period. There are classes for every level of fitness with on-screen physios.


Duty To Care

NHS workers can access free online sessions to improve and sustain mental health and wellbeing by registering on the Duty To Care website. Content includes help and support from CBT therapists, psychotherapists, mindfulness teachers, meditation experts, breath work experts, homeopaths, immunologists. nutrition coaches, hypnotherapists and healers. Duty To Care covers the costs through fundraising.

Mental wellbeing

How are you feeling NHS? toolkit is an easy-to-use resource that was developed with NHS staff to encourage conversation in the workplace and enable us to talk openly and regularly about emotional health.

Every Mind Matters is here to help you manage and maintain your mental health.

The charity Mind provides advice and support to empower anyone experiencing a mental health problem. The charity has a range of suggestions that could help your wellbeing during this difficult time including this guidance on:

Coronavirus and your wellbeing for supporting yourself and your colleagues.

Health Education England e-Learning for Healthcare (HEE e-LfH) has created a free e-learning package in response to the Coronavirus (COVID-19) which is available to all. It includes programmes on mindfulnes, and mental health and wellbeing.

Samaritans has a free helpline which is available anytime day or night.

Project5
will give NHS staff access to free one-to-one support sessions with either accredited clinical psychologists, mental health experts or coaches, via an online booking system.

Harley Therapy is offering free therapy sessions for NHS workers from qualified therapists. The sessions cover psychotherapy and counselling.

Frontline 19 is offering free online wellbeing support sessions with therapists including psychologists, counsellors and psychotherapists, to support frontline staff, working in partnership with Helpforce. 

 

Bereavement support

NHS England and Improvement has compiled a suite of resources to support NHS staff during this difficult time. They include:

  • A free and confidential bereavement support line for NHS staff between 8am and 8pm, seven days a week.  
    Fully qualified and trained bereavement specialists are available to support with bereavement and wellbeing issues relating to loss experienced through work.
    NHS staff will be offered up to three sessions with the same counsellor and onward support to staff mental health services if needed.

  • The ten-step protocol guidance. This is to provide staff with a clear process that outlines the steps that must be taken following the death of a colleague.

You can access more information and guides on bereavement support during COVID-19

 

Physical activity

The One You website highlights the importance about health and encourages you to make changes to manage and maintain mental health. You can take online quizzes to:

  • see what your heart age is and how to improve
  • calculate your BMI
  • discover simple steps to being more healthy.

It also has information to support you with your blood pressure, diabetes checks and where you can access NHS health checks.

Financial wellbeing

The government has provided information and guidance on what financial support may be available to you. You can also access the following:

Step Change provides free advice and practical solutions on debt and how it affects you.

The Money Charity aims to help people to better manage their money.

Money Saving Expert
has dedicated financial information for COVID-19 including:

The Debt Advice Foundation is a registered national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt. 

Domestic violence

Refuge is the UK's largest single provider of domestic and gender-based violence services.

The National Domestic Violence Helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

Relate provides relationship support for people of all ages, backgrounds and sexual orientations. 

 

Carers

Carers UK supports carers through expert advice, information and support. Read the charity's advice on:


Health Education England’s
e-Learning for Healthcare (HEE e-LfH) team has worked with Carers UK to develop a free online resource to support the vital care that unpaid carers provide.  The Supporting Unpaid Carers e-learning resource is for everyone who provides care and support to a family member or friend due to their disability, health condition, frailty, mental health problem or other health and care needs.

It is available on HEE’s e-LfH website, offers a variety of e-learning sessions, with expert advice from Carers UK, resources, guides and videos to support unpaid carers.

 

NHS staff common rooms

Provided by NHS Practitioner Health, the NHS staff common room is an opportunity for NHS staff to come together twice a day and support each other. The staff common rooms are a safe and supportive environment where staff can continue to stay mentally well. They are open to anyone working in the NHS.

 

Wellbeing posters

The Intensive Care Society has created downloadable posters containing tips for self-care, how to manage personal wellbeing, how to improve the workplace and when to ask for help.

  • Poster 1: Advice for sustaining staff wellbeing in critical care during and beyond COVID-19
  • Poster 2: Self-care during COVID-19
  • Poster 3: Am I OK?
  • Poster 4: Understanding psychological wellbeing at work and the impact of reduced wellbeing 
  • Poster 5: How to approach self-care
  • Poster 6: Improving our workspace 
  • Poster 7: Managing your wellbeing 

Family guidance

Communicating with children about COVID-19

Key worker parents and carers may be facing the pressure of having difficult conversations with their children and families on their role as a key worker, and how this may impact on the safety and dynamics of their family.

In collaboration with clinicians at the Tavistock and Portman NHS Foundation Trust, NHS England and NHS Improvement has published written and audio guidance for key workers that will support them in having those difficult conversations, including considering when is the best time to talk to children about their role, and how to explain why they are still working when other parents might be at home.  

The NHS Library and Knowledge Services team at Health Education England (HEE) has brought together a suite of resources to help frontline staff talk to patients and families about COVID-19.

The free resources include information aimed at young children and are suitable for staff working across health and care, voluntary and educational sectors, and provide trusted and reliable information about COVID-19. The resources are available in a range of formats including easy read, sign language and Makaton. The materials and can be used with patients, service users, carers, and parents with a disability, impairment, or sensory loss.

The materials are available at the NHS Library and Knowledge Services Coronavirus resources page.


The Help Hub
The Help Hub for families & friends has been set up to support members of the public who may need someone to talk to or listen to them. The network of therapists aim to provide a free service for as many people as possible by listening, supporting and helping where they can. This may be particularly useful if your family or friends are expressing anxieties and need someone to discuss these with, other than you.

 

 

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