Conference

Staff experience in the NHS: Creating the conditions for change

Our popular virtual conference will look at the conditions needed to drive change and transform staff experience outcomes for your teams.
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General information

Time
21 November 2024 09:00 - 16:00 GMT
Audience
Open to all

Taking place on Thursday 21 November our free to attend conference will bring together professionals in health and wellbeing, staff experience and staff engagement. During the day through panel discussion, interactive workshops, keynote speeches and case studies, we will share methodologies, strategies and techniques to create positive culture change and transform staff experience outcomes. 

Our conference is aimed at NHS professionals who support staff experience and are responsible for bringing the NHS People Promise life.

We have an exciting agenda with inspiring and expert speakers exploring a number of different topics including:

  • How NHS trusts made significant improvements in their staff experience scores in the NHS staff survey. 
  • Workplace culture and staff experience outside the NHS. 
  • Making the NHS People Promise a lived reality so our people succeed and stay. 
  • Why putting inclusion front and centre of compassionate culture change is key.
  • What’s next for staff experience and how can the NHS continue to be an employer of choice? 

Agenda

Morning sessions

  • Thoughts and reflections from NHS Employers staff experience team.

  • In this session, we will hear from trusts who were able to make significant improvements in their staff experience scores in the 2023 NHS Staff Survey. Our speakers will share how they were able to turn the dial, move from aspiration to action and drive progress. They will offer valuable lessons learned throughout their improvement journey and highlight effective interventions.

    • Claire Teeney, Chief People Officer of Culture, OD and inclusion, University Hospitals of Leicester NHS Trust 
  • Our pan-sector panel of non NHS workforce leaders will deep dive into their experience of developing great workforce culture - the challenges, successes and routes to improve.

11.30-11.45am – Break
  • In this keynote fireside chat, Em and Caroline will discuss how we can work together to make the NHS People Promise a lived reality for all our people, so they succeed and stay. 

    They will share learning from the NHS People Promise Exemplar Programme on key actions to help retain staff, and look ahead at key priorities, opportunities and challenges as staff experience practitioners work to implement the retention related asks of the NHS Long Term Workforce Plan.

    • Em Wilkinson-Brice, Director of Staff Experience and Leadership Development, NHS England
    • Caroline Waterfield, Director of Development and Employment, NHS Employers
  • In this panel discussion, diversity leaders from across the NHS will share their insights on driving compassionate culture change and ensuring that inclusion is at the beating heart of the approach.

    • Bernadette Thompson OBE Executive Director of Equality, Diversity and Inclusion, King’s College Hospital NHS Foundation Trust
    • Candace Bedu-Mensah Head of Diversity and Inclusion, Lancashire and South Cumbria Foundation Trust 
    • Paul Deemer, Head of Diversity and Inclusion, NHS Employers

Lunch and networking

  • We are investing more on wellbeing than ever, yet there is still so much to be done. Not that you need us to tell you that. However, perhaps we have everything we need already. . . we will touch on why current solutions might not be working and offer a simple, actionable formula to thriving in a world obsessed with quick fixes.

    • Ryan Hopkins, Global keynote speaker and best-selling author, Chief Impact Officer, JAAQ, TEDxSpeaker and previously Future of Wellbeing Leader at Deloitte 

Afternoon sessions

  • Choose one of four attendee-led interactive workshops sessions. In your chosen session you'll have the opportunity to engage and network with your fellow staff experience practitioners. Using the collective expertise in the room, we ask that you share the staff experience work you are undertaking in your organisations; discussing what you've learned, what has worked well, and what hasn't. 

  • OD supports organisations and systems to make a positive impact on organisational cultures. In this interactive workshop we will explore OD techniques and methodologies that can be used to effectively deliver culture change.

    • Carly Telford, Assistant Director (DoOD), NHS Employers
  • A compassionate, supportive culture is central to good workforce wellbeing. In this interactive session, we will explore how you can nurture and maintain cultures where wellbeing is everyone’s business.

  • Learning from staff engagement approaches, we will share the latest evidence on what drives staff engagement and explore how it can contribute to improvements in productivity and quality. 

    • Steven Weeks, Staff Engagement Policy Manager, NHS Employers
    • Rob Fordham, Head of staff experience, East Kent Hospitals University NHS Foundation Trust
  • In this session we take a look at the impact a culture that supports speaking and listening up has on staff experience, culture and patient care; with a focus on making it a strategic priority for overall improvement. 

    • Dr Jayne Chidgey-Clark, National Guardian for the NHS
2.45-3pm – Break
  • Our panel of senior leaders will share reflections based on their extensive experience in fostering good staff experience. 

    • Matthew Winn, CEO, Cambridge Community Trust and Norfolk Community Services NHS Trust
    • Cheryl Samuels, People and Culture Director, Evelina Hospital (Guys and St. Thomas Trust)
    • Shajeda Ahmed, Chief People Officer at Black Country Integrated Care Board
  • Reflections of the day from the NHS Employers staff experience team.

CPD Certified

We are pleased to announce that our conference is Continuing Professional Development (CPD) certified. CPD allows you to keep your mind active as you up-skill or re-skill at various events, conferences, or workshops throughout your career. By attending this event, you can earn points that will contribute to your professional development. Applying for a CPD certificate is simple. For every hour you attend the event, you will earn one point towards your continued professional development.  

1 hour = 1 point, therefore if you cannot attend the whole conference, you can calculate how many points you have earned. 

You can request your CPD certificate by completing this form. The deadline to make your request is Monday 2 December. Once completed, the team at CPD should process your request within 28 days. If you have not received your certificate by Monday 6 January, please contact eventbookings@nhsconfed.org and we will look into this on your behalf.  

Sponsorship opportunities

If you are interested in becoming an event partner or supporter, please contact ross.edwards@nhsconfed.org to explore opportunities. 

Your registration

Our annual conference is popular and each year we have a waiting list of colleagues hoping to attend. If for any reason you cannot use your place, please do let the team know as soon as possible by emailing eventbookings@nhsconfed.org. We can ensure your place is passed to a colleague on the waiting list.