Too hot to handle

Watch the webinar recording that explored the Too Hot To Handle report and its legal implications by its authors Roger and Joy and Capsticks.

General information

10 May 2024 12:30 - 14:00 GMT
Open to all


  • Joy Warmington External link icon
    CEO brap
  • Roger Kline External link icon
    Research Fellow Middlesex University Business School
  • Headshot of Elizabeth Nyawade
    Elizabeth Nyawade External link icon
    Chief of People and Culture Surrey and Sussex Healthcare NHS Trust
  • Sian Bond External link icon
    Partner Capsticks

This webinar was aimed at supporting senior workforce leaders and regional social partnership forum members understand the aims of the Too Hot To Handle report published in February 2024. The report aims to understand the NHS response to racism, what trusts and healthcare organisations do about it, and how effective they are at addressing it.

This event was held in partnership with NHS England, Capsticks and NHS Employers.

Watch the webinar

Video chapters:

00:00 Introduction and Housekeeping
00:43 Overview of the Too Hot to Handle Report
03:56 Understanding the legal implications
01:49 Craig D'Souza, NHS England, what the report means for us
03:56 Joy Warmington, author of the Too Hot to Handle Report
08:54 Roger Kline, report author, tribunal findings and recommendations
27:19 Sian Bond, Capsticks, the legal perspective
43:43 Changing the culture and accepting responsibility
44:46 Eliminating discrimination and avoiding tick box exercises
48:50 Making findings and learning from investigations
49:49 Using complaints as opportunities for learning
50:53 Q&A section

The webinar covered

  • An overview of the report and its recommendations from the authors Roger Kline, research fellow at Middlesex University Business School and Joy Warmington, chief executive officer of charity brap.
  • Learning from the report and an understanding on how it can be used to address racial disparity and impact in your organisations. 
  • Looked at the associated legal implications and learning from previous tribunal cases, delivered by our legal partners Capsticks.
  • A discussion with NHS England on what steps need to be taken together and across the service in response to the report.

Speakers were

  • Roger Kline, Research Fellow at Middlesex University Business School.
  • Joy Warmington, Chief Executive Officer, brap.
  • Elizabeth Nyawade, Chief of People and Culture, Surrey and Sussex Healthcare NHS Trust. 

    (Elizabeth has been asked by Tom Simons, chief workforce and OD officer, NHS England, to work with stakeholders to lead reflections and develop recommendations as to next steps relating to the Too Hot to Handle report.  She is pleased to be working in partnership with NHS Employers to host this webinar, with follow up discussions at NHS Employers network meetings.)

  • Sian Bond, Partner, Capsticks.