Future NHS workforce solution transformation programme

Details of the NHS Business Services Authority's transformation programme to identify and deliver a new NHS workforce solution to succeed ESR.

27 July 2023

The NHS Business Services Authority (NHSBSA) is leading a programme to identify and deliver a new NHS workforce solution which will succeed the current Electronic Staff Record (ESR) system for England and Wales.

The programme will put users and stakeholders at the heart of the new solution, and will support the national NHS workforce agenda through more effective planning, better integration and empowered decision-making through data and intelligence.

Progress to date

The programme has already completed the discovery phase, which identified the business and user needs to be included in the solution. The procurement process has commenced and a longlist of five potential suppliers identified. These have been invited to submit an initial tender for the second phase which commenced this month (July 2023).

This process will identify a new supplier to deliver and run the future NHS workforce solution, as well as taking on and running the existing ESR service until all organisations transition to the future solution.

Keeping up to date with progress

If you would like to receive programme updates directly, join the NHSBSA mailing list.

Further information

  • Find our more on the NHSBSA website
  • FutureNHS platform - this is where the NHSBSA will share more details about the programme and how to get involved.
  • See the regional engagement leads who will guide, advise and support NHS organisations, health boards and ICBs prepare for the new solution.


If you have a question, please email the NHSBSA programme team at or contact the appropriate regional engagement lead.