The impact of managers on workplace performance

Our summary highlights key findings from a scientific review into the impact of line/middle managers roles and practice on workplace performance.

24 December 2019

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NHS Employers commissioned the Center for Evidence-Based Management (CEBMa) to examine scientific literature to see what, if any, evidence was available on the roles and practice that have the biggest impact.

The review found that line and middle managers substantially affect a wide range of organisational outcomes, making them an ‘indispensable link between the organisation’s top management and its frontline employees.’

These findings, including five factors that have the largest impact on performance, were discussed in a workshop at our Strategic Workforce Forum in October 2019.

The summary also includes links to the full report, and to the slides and audio from the workshop discussion.