Supporting disabled staff in the workplace

Find out about the different types of disability and what the NHS is doing to support its disabled workforce.

31 May 2022

A disability is a condition that effects an individual’s ability to carry out normal day-to-day activities. It can be a mental health or physical condition, visible or hidden, it can last 12 months or longer, and be recurring. Access our disability infographic, invisible disabilities video, learn about the Workforce Disability Equality Standard and read guidance to help you improve the experiences of disabled staff in the workplace.

In the UK, 1 in 5 people have a disability, 80 per cent of which have a hidden disability. 

Our understanding disability infographic provides an explanation of what a disability is and some of the associated health conditions and key statistics. It also includes a list of actions for organisations and managers which can help address some of the barriers that disabled staff may experience in the workplace.

Not all disabilities are visible: some are not obvious and can make everyday life demanding for so many people. Hidden disabilities are a wide range of physical and mental conditions that range from speech impediment, reduced sight, bipolar, chronic fatigue syndrome, colitis, autism, depression, and many others. Watch this short video to learn more.


  • In April 2019, the WDES was implemented to help foster a better understanding of the issues faced by disabled staff and the inequalities they experienced compared to non-disabled colleagues. NHS trusts are required to report each year and publish a WDES annual report containing their data and action plan.

    Since the introduction of the WDES there is an increasing focus on how NHS employers can improve the career and workplace experiences of disabled staff.

    Learn more about the WDES and access our resources which include videos, blogs, case studies, webinar recordings and guidance.   

  • Health passports allow individuals to record details about their disability, health condition or learning disability.

    Over the last few years, diverse health passports have been developed by NHS trusts to allow disabled staff in agreement with their line managers to record and share the details of the reasonable adjustments they need at work. In addition, to enable safe and rapid staff movements between NHS organisations.

    One example is the editable health passport (PDF) developed by NHS Employers for individuals working in the NHS with a disability, long term health condition, mental health issue or learning disability/difficulty.

    It allows individuals to easily record information about their condition, any reasonable adjustments they may have in place and any difficulties they face.

    The passport helps to ensure there is a clear record and can be used with new line managers to explain what is needed in the workplace to help them carry out their role.

    The health passport pdf is editable, allowing you to type straight into the boxes and then save it to your internal system and includes accompanying guidance for managers.  

    Other examples of workforce health passports

    Blackpool Teaching Hospital

    This passport (PDF) covers disability or health condition, the working environment and the impact on job roles and responsibilities.

    Portsmouth Hospitals University

    This portable document (PDF) is designed to allow individuals to easily record information about their condition(s) and any reasonable adjustments they may have in place and/or any challenges they might face in the workplace. This live document can be reviewed and adjusted if the employees needs or job role changes within the organisation.

    Find out more about supporting disabled staff in the workplace and access resources to help embed the Workforce Disability Equality Standard.

  • Employers have a legal responsibility to make workplace adjustments for disabled staff or those with long-term health conditions.

    We have developed guidance around making reasonable adjustments in the workplace to help employers better understand the legal requirements, and how to support disabled staff in their roles and improve their working experiences. This guidance includes practical examples, links to resources and videos.

  • Access to Work is a publicly funded employment support programme that aims to help more disabled people start or stay in work. It can provide practical and financial support for people who have a disability or long term physical or mental health condition.

    The scheme which reimburses individuals for adjustments which are more specialised or may not have been reasonable in the circumstances and cost up to asset value per year.

    Access to Work cannot pay for reasonable adjustments which should be provided by the employer. Visit Access to Work for further information.

    Take a look at our guidance on how to recruit and support disabled staff in the NHS to watch videos on making adjustments in the workplace, and for further information on:

    • Understanding your local community and your workforce.
    • Ensuring your recruitment and assessment processes are inclusive and accessible.
    • Helping to ensure your organisation is visible and attractive to disabled applicants.
    • Embedding and maintaining the highest quality workplace support for disabled staff.
    • Understanding complex areas such as positive action and reasonable adjustments.
  • Every day 6,000 people become carers, and an estimated 3.7 million people are working carers in England and Wales. A growing number of people are having to play a dual role in balancing their jobs with their caring responsibilities. Figures taken from Carers UK.

    At the height of the COVID-19 crisis, over two million people were required to shield across the UK. However official guidelines stated that carers could still go to work, as long as they distanced within the household. For many staff working in the NHS, meeting the care needs of their loved ones by carrying out duties such as dressing, bathing and feeding, meant constantly putting their loved ones at risk.

    Find out what we learned during the pandemic and how we can use this learning to support staff with caring responsibilities in the future, including links to useful resources.

  • Our Disability Summit will be returning this year as a virtual event and will be taking place on 29 and 30 November

    Using five of the high impact actions from the NHS England Equality, Diversity and Inclusion Improvement Plan, the summit will showcase good practice around addressing pay gaps, embedding inclusive recruitment and talent management strategies, addressing health inequalities in the workforce and creating a psychological safe working environment.   

    The summit will also share insights on how to increase workforce representation at senior levels and the business case for supporting disabled staff in the workplace. 

  • Acas has updated their disability guidance to provide clear advice on how to support disabled people at work. The guidance covers:

    • Talking about disability at work.
    • How an employer should support disabled people.
    • Managing a disability that gets worse over time.
    • Disability-related absence.
    • Capability and performance when someone is disabled.
    • More support for managing disability at work.

    Access the Acas guidance and use their communications toolkit for resources and social assets to support and help raise awareness.