Guidance

Professionalism and Cultural Transformation (PACT) toolkit

The PACT toolkit aims to help managers foster professional attitudes and transform culture within NHS organisations.

20 August 2019

Read PACT toolkit FINAL.pdf External link icon

The toolkit aims to educate and empower staff to improve professionalism within their workplace, helping organisations move towards making the NHS the best place to work.

The toolkit is based on tried and tested work undertaken by Hull University Teaching Hospitals NHS Trust and is designed to help managers embed the PACT programme in their organisation. It contains practical information, advice and solutions to equip staff to deal with unprofessional attitudes and behaviours in the workplace.

The PACT programme has four steps which should be followed in sequence.

  • Step 1: Assess your current culture
  • Step 2: Determine levels of professionalism
  • Step 3: Action plan and management
  • Step 4: Evaluate

Read the toolkit and find out how your staff can 'make a PACT' to take positive steps to improve the culture of the organisation.