Resources for managers

Lady on computer

This section provides information and guidance that will support managers in the NHS to positively respond to concerns raised.

Managers guidebook/Draw the line toolkit

Read our manager's guide for raising concerns for information on:

  • Increasing staff awareness of how to raise a concern.
  • The manager's role and responsibility when a concern is raised.
  • Tips for handling concerns effectively.
  • How to manage bullying and harassment issues.
  • Looking after staff wellbeing and benefits of mediation.
  • Effective staff engagement to drive improvements.


Additional useful references

Guidance for clinical managers

Raising and acting on concerns about patient safety - This GMC guidance explains how managers can respond to concerns effectively. It also covers how to raise concerns.

Responding to concerns: a guide for doctors who manage staff - This BMA guidance aims to help managers of other healthcare professionals better manage concerns raised to them.

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